Privacy Policy

1. Introduction

Riverside Cottage Reedham (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data.

2. Information We Collect

  • Personal Data: Information you provide when making a booking or inquiry, such as your name, address, email, and phone number.​
  • Payment Information: Details necessary to process payments, including credit/debit card information.​
  • Usage Data: Information about your interactions with our website, collected through cookies and similar technologies.

3. How We Use Your Information

  • To Process Bookings: Manage reservations, send confirmations, and communicate regarding your stay.​
  • To Improve Services: Analyze usage to enhance our website and services.
  • Marketing: With your consent, send promotional materials about offers or services that may interest you.​

4. Data Sharing

  • Third-Party Service Providers: We may share your data with third parties who assist in delivering our services, such as payment processors.​
  • Legal Obligations: We may disclose your information if required by law or to protect our rights.​

5. Data Security

  • Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.​

6. Your Rights

  • Access: You have the right to request a copy of the personal data we hold about you.​
  • Rectification: You can request correction of any inaccurate or incomplete data.​
  • Erasure: You have the right to request deletion of your data, subject to legal obligations.​
  • Objection: You can object to the processing of your data for certain purposes, such as direct marketing.​

7. Cookies

  • Usage: Our website uses cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.​

8. Changes to This Policy

  • Updates: We may update this policy occasionally. Any changes will be posted on our website, and, where appropriate, notified to you by email.​

9. Contact Us

  • Inquiries: For questions regarding this policy or your data, please contact us at [email protected]